Shipping policy
Shipping Policy
Thank you for visiting and shopping at Kinora. Below are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within [1–7 business days]. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Shipping Carriers
We currently ship through USPS, UPS, FedEx, DHL, You will have the option to select your preferred carrier at checkout when available.
International Shipping Policy
We currently ship to only the United States currency, We are working on international shipping coming soon.
Customs, Duties, and Taxes
Kinora is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Kinora is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Missing or Lost Packages
If your tracking information states that your package was delivered but you have not received it, please first check with neighbors, building management, or your local post office. If the package is still missing, please contact us at Kinoracompany@gmail.com. We Promise to get back to you within 24 hours.
Contact Us
If you have any questions about your order or our shipping policy, feel free to contact us at:
📧 Kinoracompany@gmail.com.
📞 218-979-7405
🌐 https://kinora.com.co